Frequently asked questions
Choosing your products
Where should I begin?
Browse face care, hair care, handmade soaps or herbal tea. Open the product page to review the pack information and use directions. If you need help deciding, create a product-information ticket.
Are product names a promise of results?
Product names describe the collection. Results vary with the product and your routine. Read the complete label and cautions before use; contact us if you need specific product information.
Cart, coupons & payment
How do I add a product and check out?
Select Add to Cart on a product card, or choose a quantity on its product page. In your cart, update quantities, remove items and apply a coupon. Select Proceed to Checkout, enter your delivery details, check the final amount and continue to payment.
Can I shop without an account?
Yes, guest checkout is available when online ordering is enabled. An account lets you keep an address book, view orders and track tickets created while signed in.
How does the two-soap offer work?
Any two qualifying ₹200 handmade soap bars cost ₹300 together. Mix eligible variants or choose two of the same. The ₹100 saving applies automatically. A third unpaired bar costs ₹200; four qualifying bars receive two pair savings.
Where do I enter my coupon?
Enter your code in the cart and select Apply. Current campaigns appear on the Offers page. One code can be used per order. Minimum spend is checked after the soap pair saving, and delivery is excluded from coupon discounts.
Why can a coupon stop working after I change my cart?
Removing items can take your cart below the offer minimum. A campaign may also expire or reach its redemption limit. Review your cart and choose another active code.
Why is payment unavailable for an item?
Some products may be temporarily unavailable for online payment while their details or availability are updated. You can keep the item in your cart, contact customer care, or remove it to proceed with other available products.
How does Cash on Delivery work?
COD requires a ₹100 online advance. This is part of the total, not an extra charge. The remaining amount is payable at delivery. Checkout displays both amounts before you confirm.
My payment is pending. Should I pay again?
Open your existing order page and check the payment status first. If you were charged but the order is still pending, create a payment-support ticket with your order and transaction references. Do not share a PIN, password or OTP.
Delivery & returns
How much is delivery?
The standard delivery charge is ₹70 per order unless a different amount is displayed at checkout. We deliver across India. The total, including flat delivery, appears immediately in your cart and checkout.
Where can I find tracking details?
Open Orders & Tracking in your account or the order page available in your checkout session. The courier name, AWB and available tracking link are added after dispatch.
Can I change my delivery address?
Contact customer care promptly with your order reference and the corrected address. Changes depend on whether your parcel has already been dispatched.
What should I do about a damaged or incorrect item?
Keep the product and packaging. Create a return-support ticket with your order reference and describe the issue. Customer care may ask for photographs and will explain the next steps under the published returns policy.
Customer care
How do I create and track a ticket?
Open Contact Us, choose the type of help, enter your details and submit your request. A ticket reference appears on the confirmation page. View its status under Support Tickets. Guest tickets remain available in the browser session where they were created.
Will I receive an automatic WhatsApp message?
Automatic WhatsApp notifications are not currently available. Keep the reference shown on the ticket page. Our team can contact you using the details you provide; you can also follow up by email or phone.
How can I contact your team directly?
Email info@glorifywithnatures.com or call / WhatsApp +91 935 113 0590. Include your order or ticket reference so our team can find the relevant request.
